Privacy Policy

Last Updated: May 2026

1. Information We Collect

When you book a cab through Kolkata Cab Service, we may collect the following information:

• Name and contact details (phone number, email address)
• Pickup and drop-off locations
• Travel dates and preferences
• Vehicle preferences and number of passengers
• Payment information (for online transactions)
• Communication records (WhatsApp messages, call logs for booking purposes)

2. How We Use Your Information

• To process and confirm your cab bookings
• To assign a driver and vehicle for your trip
• To communicate booking details, driver information, and trip updates
• To provide customer support and handle queries
• To improve our services and personalize your experience
• To send promotional offers (only with your consent)
• To comply with legal obligations

3. Data Sharing

We do NOT sell, trade, or rent your personal information to third parties. We may share your data with:

• Our drivers — only essential details (name, pickup location, phone number) needed for the trip
• Payment processors — for secure transaction processing
• Law enforcement — if required by law or to protect safety

4. Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand user behavior, improve our services, and enhance your browsing experience. You can disable cookies in your browser settings at any time.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Opt out of promotional communications
• Request a copy of data we hold about you
• Withdraw consent for data processing

7. Data Retention

We retain your booking data for a reasonable period to provide you with better service on future bookings and to comply with legal requirements. You may request deletion of your data at any time by contacting us.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: